Using a Passcode to Create or Update Your Questions
and Answers Profile

If you have forgotten your password and, at the same time, are not registered with Password Manager or have forgotten your answers to security questions, you must obtain a temporary passcode from the help desk before you can create or update your Questions and Answers profile and reset your forgotten password.

To create or update your Q&A profile by using passcode

1. Connect to the Self-Service site by using the procedure outlined in Connecting to Self-Service Site
2. On the Home page, click I Have a Passcode.

   NOTE: HelpDesk may request you to check for a push notification through Starling 2FA application on your mobile.

1. Follow the steps in the wizard to complete the task.